Business Analyst & Process manager Commercial
Driebergen-Rijsenburg (Netherlands)
17 maart 2025
Do you want to make a difference and contribute to creating a better world? Are you interested in developing your skills and knowledge, while putting your ideals to work? Join us, we are a frontrunner in ethical banking and global impact investing, and we need people like you to make change happen.
We believe that money can change the world for the better. In fact, our organisation was founded on this belief. Our mission is to create a society that protects and promotes the quality of life of all its members with human dignity at its core.
Currently, we’re looking for a
Business Analyst & process manager
to join our team on a permanent contract.
How you will make a difference
Join a dynamic team of eight Business Analysts and Process Managers as we work together to establish ourselves as a future-proof asset manager. In this role, you will focus on enhancing our commercial processes and the supporting systems, playing a vital role in boosting efficiency, effectiveness, and data-driven decision-making within the commercial value stream.
Key Responsibilities:
- System Oversight: Lead the development, deployment, and ongoing maintenance of critical systems, including FrontInvest, Selligent, Bloomreach, and our corporate website, ensuring optimal performance and user experience.
- Cross-Functional Collaboration: Partner with cross-functional teams to gather insights and prioritize initiatives, recommending data-driven optimizations to enhance commercial activities and drive business growth.
- Process Improvement Initiatives: Spearhead initiatives aimed at enhancing mail automation, lead generation, and overall daily commercial operations, ensuring alignment with strategic objectives.
- Supplier Liaison: Serve as the primary point of contact between suppliers and internal departments, fostering collaboration to effectively resolve challenges and enhance service delivery.
- Continuous Improvement: Champion the continuous improvement of processes and systems that support the commercial value stream, utilizing feedback and performance metrics to drive enhancements.
- Automation Analysis: Collaborate with business units to analyze existing processes and identify automation opportunities, leveraging the capabilities of applications such as FrontInvest, Selligent, Bloomreach, and our website.
- Epic and User Story Development: Identify, document, and prioritize clear “epics” and “user stories” to facilitate efficient implementation by developers and data engineers within agile sprints.
- Change Management Oversight: Manage supplier relationships and oversee the change management process for applications, including the creation of comprehensive test plans and resolution of technical issues or bugs.
- Stakeholder Engagement: Proactively engage with a diverse network of stakeholders to ensure effective communication of business requests and needs, fostering a culture of collaboration.
- Risk Management and Process Improvement: Collaborate closely with senior management, end users, and external partners to identify and mitigate operational risks while continuously seeking process improvement opportunities.
Our objective is to be a future-proof asset manager by enhancing the efficiency and effectiveness of our processes and systems while placing data at the core of our organization. We aim to increase our impact visibility and empower our colleagues to manage investments with confidence.
Your future colleagues
You will report directly to Head of Data Management, IT and Process and work closely with the Business Analysis and Process team which has a close connection to the Data Competence Centre of Triodos IM. These teams are responsible for optimal support to the business teams regarding data management, digitalization, and process management. We maintain a robust ecosystem of packaged applications, external providers, and self-built systems to empower the Triodos IM co-workers in their daily work.
Profiel
What you will bring
Your unique potential and your values matter to us most. We look for people who are self-aware and who think in a holistic way, always conscious about their impact on society, environment, and the economy.
To be successful in this role, you will:
- Combine both business and technical skills to effectively translate complex business challenges into system solutions.
- Get excited from facilitating workshops with the business, employing design thinking and/or Lean methodologies.
- Have experience taking responsibility for converting needs, insights, and concepts into concrete requirements, while maintaining a backlog with clear sprint goals—and you’re comfortable saying no when necessary.
- Enjoy supporting users within the commercial value stream by assisting with software inquiries, troubleshooting technical issues, and responding to user questions.
- Possess strong analytical skills, enabling you to quickly distinguish between essential and ancillary elements in order to grasp processes and IT systems effectively.
- Exhibit a blend of courage and organizational sensitivity, allowing you to communicate your recommendations and decisions effectively, garner support from others, and ensure transparency in your choices.
Furthermore, it is desirable that you have:
- A strong affinity with the mission and vision of Triodos Investment Management (TIM).
- A minimum of 5 years’ experience as a Business Analyst, Application Consultant, or Implementation Lead.
- A bachelor’s or master’s degree (e.g., Finance, Business Administration, IT) or equivalent certification.
- Experience in the investment management sector and/or B2B commerce within financial services.
- Strong conceptual thinking skills and proficiency in navigating file structures such as XML and CSV, as well as BPMN.
- Proficiency in data querying languages such as SQL.
- Knowledge of business improvement methodologies like Lean, Agile, and design thinking.
- Fluently in English.
- Residency in the Netherlands.
Wat we bieden
What we offer you
An inspiring work cultureThe most important thing about working with us is that you are part of community that is changing the world for the better. We are constantly improving our work culture to create conditions where every person can thrive, so you are able to:
- Find a sense of meaning in your work.
- Create positive energy and impact with your co-workers.
- Build mutual trust and respect in working relationships.
- Enjoy fulfilment at a professional and personal level.
A comfortable working environmentOur award-winning sustainable head office is based in Driebergen-Zeist, the Netherlands at the Reehorst Estate, just a 3 minutes’ walk from the train station. Combined with working from home, it is an inspiring place to work and connect with your colleagues. One of the interesting facts about it is that we can completely take the building apart and move it to a new location.
And of course, great remuneration and working conditions:
- A salary appropriate to the position, our remuneration policy and your experience.
- An attractive pension policy.
- A mobility card (including free private travels).
- Flexible working hours and the opportunity to work from home.
- Reimbursement of a company bicycle to the max of € 1,500.
- 30 holiday days with a 40-hour working week, plus the option of buying 2 weeks of extra holiday days.
- Extra leave to contribute to voluntary work.
- A range of education and training opportunities.
- The option to join our collective health insurance.
- A working from home allowance per home office day.
- Suitable home office equipment up to € 750 every 5 years.
Sounds interesting?If you feel that you want to make a difference, don’t hesitate to join the Triodos community by applying for this role.
Everyone is welcome and our culture is built with human dignity at its core. We believe in equity and diversity, and we know how valuable everyone’s individual perspectives are. We strive to create an environment in which all co-workers and our broader community can feel safe and included.
The closing date for applications is: 30.04.2025
If the role interests you but you still have some questions, please connect with us. If there are any additional adjustments you may need during the application process, please email: [email protected]
We also don’t want to miss out on candidates who feel they don’t exactly match the job description, so if this is a role that sounds interesting to you, and you feel you could add value, please apply
Who we areTriodos Bank is a leading expert in sustainable banking, founded in 1980 in the Netherlands, with branches in Belgium, Germany, United Kingdom, and Spain.Triodos Investment Management is a globally recognised leader in impact investing, that currently manages 20 funds invested in both Europe and emerging markets.Triodos Regenerative Money Centre is our business unit launched in 2019 with the explicit goal of restoring and regenerating nature and society.We are a certified B Corp since 2015. B Corp is a growing global community of successful and sustainable companies that create positive social impact and change.We are also one of the founders ofThe Global Alliance for Banking on Values, a global network of independent banks using finance to deliver sustainable economic, social, and environmental development.
www.triodos.com | www.triodos-im.com | www.triodosfoundation.nl
Locatie
Driebergen-Rijsenburg (Netherlands)
Publicatiedatum
17 maart 2025